Who this service is for
- Borrowers facing inappropriate or repeated recovery calls
- Family members being contacted unjustifiably
- Borrowers facing threats, public shaming or visits without proper conduct
Common situations we see
- Calls outside permitted hours
- Repeated contact with family, neighbours, or employers
- Abusive, threatening, or intimidating language
- Public shaming, defamatory messages, or social media pressure
- Visits without prior intimation or proper identification
How Athena Legal Solution LLP can help
- Documentation and evidence organisation guidance
- Drafting of structured written communication
- Lender grievance redressal coordination
- Guidance on appropriate regulatory and legal escalation
Documents usually required
- Call logs with date, time, caller details
- Screenshots of SMS / WhatsApp / email communication
- Names / IDs of any visiting agents
- Written summary of interactions
Our process
- Confidential consultation
- Evidence and documentation organisation
- Drafting of written communication
- Grievance redressal coordination
- Escalation guidance